FAQ
Q: What is BESHTIYA and what does it even mean?
A: Beštija /běʃtija/ is a Croatian word derived from the Latin word bestia meaning “beast”. BESHTIYA is just the anglicized version of that word.
BESHTIYA means we are all beasts one way or the other, and there’s nothing wrong with embracing that notion every once in a while.
Q: Can you ship to X?
A: Probably. If your country is not listed during checkout get in touch through our contact form or at store@beshtiya.eu and we’ll try and sort something out. It might cost you a bit more so keep that in mind. Shipping to APO addresses is not a problem.
Q: How long is delivery going to take?
A: That depends on the area you’re ordering from and of course the availability of the products. We try to dispatch all orders once a week usually within 5 working days after the order has been placed, if there are any major delays we’ll make sure to let you know well in advance.
Keep in mind, all apparel is made to order, so it usually takes a 5-6 more days for that to ship out, possibly longer depending on the volume of orders.
Q: What is your returns policy?
Patches
We issue refunds for patches within 30 days of the purchase of the product. If the product is ruined during transit, you can request a refund, replacement, or exchange for a product of same value. Otherwise the patches you wish to return have to be unused and in the same condition you received them. Shipping costs are non-refundable and the customer is responsible for the cost of return shipping. A full refund (including shipping costs) can be given for any orders that haven't yet been shipped out.
Apparel
No returns unless damaged on arrival, since all apparel is made to order. Make sure you order the correct size/color. In case of damage we will issue refunds within 15 days of the purchase of the product. The apparel you wish to return has to be unused and in the same condition you received it. Shipping costs are non-refundable and the customer is responsible for the cost of return shipping. A full refund (including shipping costs) can be given for any orders that haven't yet shipped out under the condition that we haven't already placed an order for the apparel with the manufacturer.
If these conditions aren't met we reserve the right to refuse a refund. In order to request a refund contact us via email - store@beshtiya.eu.
This may sound strict, but we’re pretty cool and can usually work stuff out.
Q: Are your products gluten free?
A: Sure why not.
Q: Hey my question isn’t listed here.
A: First of all that wasn’t a question. However we’ll be more than happy to answer almost anything so please get in touch through the contact form.
